Track My Gingerlily Order

Want to know the status of your order? You can check its status and, after it has been shipped, track your package directly online.

As soon as your order is confirmed, you will receive a confirmation email at the address provided during your purchase.

1. Check Your Order

Log in to your My Account area to find your orders and check their status.

You can also find information about your order through the emails sent by Gingerlily.

2. Understand Your Order Status

Depending on its progress, different statuses may appear:

Order Confirmed
Your order has been successfully registered and will soon be prepared by our team.

In Preparation
We are preparing and checking the items in your order before shipment.

Shipped
Your package has been handed over to the carrier. When tracking is available, you can now follow its progress.

Delivered
The carrier indicates that your package has been delivered to the expected address, to a relay point, or to a locker, depending on the chosen delivery method.

3. Track Your Package

Once your order has been shipped, click on the tracking link available in your shipping notification.

You will then be able to directly consult the different stages of your package's journey.

Depending on the carrier, tracking and delivery information may also be sent to you by email and/or SMS.

Remember to check your spam folder: tracking emails sent by the carrier may sometimes be classified there.

Delivery to a Relay Point or Locker

You will receive a notification when your package is available.

The storage duration varies depending on the carrier: do not wait to collect your order. Once the deadline has passed, the package may be automatically returned to Gingerlily.

It may exceptionally happen that a relay point is unavailable or full. The carrier may then deliver the package to another nearby pick-up point.

My Tracking Has Stopped Updating: What Should I Do?

Tracking may remain unchanged for some time between two delivery stages. This does not necessarily mean that your package is lost.

We first invite you to consult the carrier's tracking directly.

If your package is unusually delayed or if its tracking has not updated for several days, contact us with your order number so that we can carry out the necessary checks.

My Package is Marked "Delivered," But I Haven't Received It

First, check the detailed tracking information, your mailbox, your pick-up point, and, if applicable, with people who may have received the package.

If you still cannot locate it, contact us so that we can carry out the necessary checks with the carrier.

Need Help?

Can't find your order or experiencing a problem with your delivery?

Contact us with your order number so we can help you quickly.